Amazon Data Support Engineer Job | Amazon Data Support Engineer Banglore| Amazon Job | Data Support Engineer Job Amazon | Amazon Job | Data Support Engineer Job
JOB DESCRIPTION
Advertiser Success team (AST) team in Amazon Advertising is looking for a motivated Support Engineer who can support our end-to-end data infrastructure. You will be providing operational support of our data applications, services, and systems to ensure the availability and timely delivery of data necessary for our advertising account management leads and account specialists to execute on behalf of Amazon Advertisings advertiser population. You will diagnose and troubleshoot software and infrastructure problems raised via trouble tickets, triage issues, and provide one-to-many communications and follow-up to internal users leveraging Amazons internal tooling and support automation.
Amazon Advertising operates at the intersection of eCommerce and advertising, offering a rich array of digital display advertising solutions with the goal of helping our customers find and discover anything they want to buy. We help advertisers reach Amazon customers on Amazon.com, across our other owned and operated sites, on other high-quality sites across the web, and on millions of Kindles, tablets, and mobile devices. We start with the customer and work backwards in everything we do, including advertising. If youre interested in joining a rapidly growing team working to build a unique, world-class advertising group with a relentless focus on the customer, youve come to the right place.
Key job responsibilities
Monitor operational state of application and data systems
Use SOPs and runbooks to fix and alleviate common issues
Update runbooks and review with product development teams based on discovery during operations
Triage issues and escalate with product teams to resolve interdependent issues
Raise the bar in operational excellence by developing additional tooling and automation
Assist in the preparation of weekly system availability and performance reporting
Drive root cause analysis and automate the solution for repeated issues
A day in the life
You can make an impact. You can change the world by supporting and improving data products that empower analysts, scientists, and applications on behalf of Advertisers across the world. You are comfortable in collaborating in fast-paced and ambiguous circumstances; you thrive when you are in a creative and self-motivated environment. You take your team to the next level by demonstrating leadership and meticulousness, delivering support using the latest engineering technologies.
BASIC QUALIFICATIONS Bachelor’s degree in Math/Statistics/Engineering or other equivalent quantitative discipline
Experience using SQL, Hadoop, Spark, Hive, EMR, or other Big Data technologies
Coding proficiency in at least one modern programming language (Python, Ruby, Java, etc)
Strong active listener with solid written and verbal communication skills
Ability to work cross-functionally, building and maintaining trust with internal stakeholders
PREFERRED QUALIFICATIONS
Experience with data infrastructures: relational analytic DBMS, ElasticSearch, and Big Data (EMR)
Experience with software development lifecycle
Experience with Linux shell scripting and Python or similar script language
Experience with Reporting Analytic tools like Quicksight, Grafana, and Superset
Experience with SQL
Experience with AWS services, EC2, Lambda, S3
