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Job Title: Global Services Engineer I
Pay Package: 10000 – 20000 a Month
Work Experience: 0 – 1 years
Organization Name: Verimatrix –
Job Location: Mumbai, Maharashtra
Qualification Required: 10th, 12th, Graduation or Any
A Services Engineer will have a background in one or more of the following: Linux systems administration, Cloud technologies such as AWS, or IP network administration. Successful Services engineers are systematic in their approach to problem-solving, curious, inquisitive, and constantly learning. Support generalists for the Verimatrix platform, through acquired knowledge from our provided training and experience they will resolve customer incidents tickets and automated alert notifications. Training on the Verimatrix platform is based on Verimatrix in house created online training courses and hands on experience
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Act as first escalation point / incident manager for Incident tickets during your shift.
Assist/mentor junior engineers in department process and policy.
Assist/mentor junior engineers in operation of service monitoring tools and technologies.
Develop and contribute to knowledge base and Run books – Provide training and mentor junior staff on their usage.
Assist Junior engineers in monitoring Ticket Queue for incoming support requests as needed.
Maintain customer installation information in designated tools.
Providing troubleshooting for our customers via online support portal, phone, or chat.
Escalate issues to Senior Services Engineers, Engineering, Quality Assurance, Product Management and Sales when necessary
Install, configure, and troubleshoot the company’s products
Estimated working hours (may deviate):
Sat/Sun 05:00 AM till 05:00 PM IST
Tue/Wed 06:30 AM till 02:00 PM IST
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1 or more years of systems administration experience on Linux servers for high availability
1 or more years of high-availability network administration and troubleshooting experience with Cisco, F5 Networks, or Foundry switches, routers, and load balancers.
1 or more years of Amazon Web Services experience with Cloud Watch, Fargate, EC2
Excellent written, verbal, and interpersonal communication skills in English to respond to customers in a timely and professional manner
Excellent Time management skills, with the ability to quick assess and prioritize incidents
Critical thinking and problem-solving skills, and the ability to walk others through their logic.
Bachelor’s degree in computer-related field or equivalent experience
Preferred but not required:
Fluency in Spanish, Hindi will be a great advantage
Experience with public-key encryption systems
Experience with SQL-based databases such as Oracle Enterprise Database server
Programming or scripting in C/C++/Objective-C, Java, Perl, Python, Ruby or similar
Willingness to travel.
Verimatrix helps power the modern connected world with security made for people. We protect digital content, applications, and devices with intuitive, people-centered and frictionless security. Leading brands turn to Verimatrix to secure everything from premium movies and live streaming sports, to sensitive financial and healthcare data, to mission-critical mobile applications. We enable the trusted connections our customers depend on to deliver compelling content and experiences to millions of consumers around the world. Verimatrix helps partners to get to market faster, scale easily, protect valuable revenue streams, and win new business.
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