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Job Description (Posting).
Should have CRM/Cloud domain knowledge.
Respond to customer requests.
Answer technical questions, solve technical problems, and suggest appropriate workarounds related to supported applications.
Resolve customer service issues and skillfully manage complex customer service problems
. (1.) AttendanceorLogin HoursorUnsechduled Leave
(2.) Improving skill level throughSelf development or nominating training programs Skill reverification Tests
(3.) Meeting Quality Scores and bringing Innovation and Process Improvement
(4.) The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team
(5.) To consistently meet or exceed all agreed Productivity parameters as defined for the process.
BCom Skill (Primary) Domain Competencies (BSERV )-FAO-Financial Accounting