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Greetings from HCL!!!!!!!!!!!
HCL is hiring Sr. Customer service agents for one of its leading clients to provide application support via call.
Job Location – Noida/ Gurgaon
Interview Process- Online
Process- Blended
Mandatory requirement- Fresher Graduates
Qualification – Graduates only
Note- We are looking for immediate joiners only, candidate must be staying in Delhi NCR
Job Description:
Resolve product or service issues or inquiries by clarifying the customer’s queries; determining the cause of the concern or issue; selecting and explaining the best solution to solve the concern; expediting correction or adjustment; following up to ensure resolution
Contribute to team effort by accomplishing related results as needed
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Handle inquiries providing appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Follow communication procedures, guidelines, and policies
Go the extra mile to engage customers
Resolve customer inquiries via email, phone, and/or chat
High energy resource with the ability to own and assist customer requests/ issues/ needs; and ensure adherence to defined procedures to complete phone/ email/ chat transactions
Able to probe and gather customer requirements effectively
Benefits & Compensation:-
Home pick and drop office cabs available.
Opportunity for fast-track career growth.
Compensation Best in the industry.
International standard facility.
Recreational activities and cultural programs.
ATM and Concierge available within premises.
(Please do not call without reading the job posting, Call between 11 am to 6 pm only, Do not call on Saturday and Sunday)
Important Note – Please read the JD carefully before applying for the job and apply only if your candidature is meeting all the requirements.
