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ServiceNow CSM Architect (Onsite)
The Solution Architect is responsible for the overall design, mapping of client business requirements and ensuring smooth project delivery. The role is required to work with stakeholders to assess current state, identify ServiceNow platform solution options, define ServiceNow solution requirements, and develop overall architecture and implementation plans.
• Lead and deliver requirements, scoping, and design workshops, ensuring requirements are well documented.
• Provide expert level support and technical mentoring to implementation team.
• Maintain deep, comprehensive knowledge of ServiceNow’s capabilities and constraints.
• Recognize and develop opportunities to leverage ServiceNow as a platform.
• Plan and coordinate all phases of testing and test acceptance; design and oversee development of testing related work products; lead test remediation cycles
• Support practice build efforts to include development of practice intellectual property (IP).
• Develop and present business case material for senior prospect and customer stakeholders. Create and deliver tailored presentations.
• More than 10 years of experience in the IT industry with 5 years of ServiceNow Consulting and Implementation experience.
• ServiceNow ITSM, CSM certifications with deep knowledge on CSM.
• Knowledge of leveraging and maximizing Virtual Agent, Playbooks, Workforce Optimization and App Engine.
• APM certification is preferred.
• Engaging presentation style, with the ability to control and manage multiple presentation scenarios