HCl Knowledge Management Specialist Job | HCl Recruitement Knowledge Management Specialist 2022 | Knowledge Management Specialist | Knowledge Management Specialist HCL | HCL Job Noida | HCL Job
HCL – Knowledge Specialist / Associate Knowledge Specialist
The person will report to the Knowledge Associate Manager / Knowledge Manager. The individual should focus on executing Knowledge management plans including collaboration activities, ensuring seamless execution of content plans and goals for the entity
Location: Any Location within India
Responsibilities:
v Getting the Organization Ready
o Work with Knowledge Manager / Associate Knowledge Manager to help establish KM as a priority business lever for all the departments including LOBs
o Create an awareness of the behaviors and culture needed to promote knowledge management and guide and support
o Motivate sharing of knowledge through Rewards & Recognition programs like Value Creation, ideapreneurship, etc.
o Bring best Practices in KM that can be applied to HCL
v Operations:
o Identifies and captures key information developed within the Organization
o Supervise content to apt delivery channel on basis of target audience
o Coordinates across KM team and LOB’s and Functions to identify content priorities and work as a team to capture and codify materials
o Conduct research for credentials and be well versed with various sources of factual information published across various internal portals. Helps develop credentials / materials on key topics across various sectors to support client development.
o Conduct gap analysis and maintain the knowledge repository to ensure that the content is correctly identified, sanitized and tagged
o Manage sites – Conceptualize, design, develop and maintain sites to ensure latest content is found on the site
o Develop reports, analyze metrics & scorecards, identify trends in data and recommend steps for content acquisition, knowledge delivery, search, promotion and maintenance to align with content management strategy
o Provide support to address help desk queries
o Manage Associate Knowledge specialists w.r.t to work deliverables, talent planning and development
o Create and drive collaboration activities for knowledge sharing and adjust strategy as per the results obtained
o Understand the usage patterns, identify actions to improve search, content placement, site strategy, building awareness of new assets and effective usage of different delivery channels. This also includes identifying goals, knowledge gaps, developing action plan to address gaps
o Accountable for successful execution of knowledge management lifecycle encompassing curation processes (e.g., collection, QA, posting, retirement and escalations), maintenance and driving usage
o Track adoption and usage
o Be well-known within the practice as the single point of contact for practitioners to reach out for knowledge related queries and to contribute new knowledge
o Be well-known within the practice as the single point of contact for practitioners to reach out for knowledge related queries and to contribute new knowledge
o Provide support to address help desk queries
o Enable and use champion network to drive knowledge culture
o Plan, develop, stand up, support, and promote collaborative tools and techniques such as communities of practice to facilitate sharing of ideas and work among internal teams and external partners
o Work with Marketing Communication team to help disseminate information about the organization’s knowledge sharing program to internal and external audiences on a periodic basis
v Managing the Knowledge Base
o Maintain the knowledge repository to ensure that the content is correctly identified, sanitized and tagged
o Identify the knowledge critical to the organization (Technology, Business trends, etc)
o Identify the individuals in the organization with knowledge in specific areas which are critical to the performance of the organization and enroll them in the process of managing and sharing that knowledge
o Prompt for, and facilitate, the capture of learning after all significant projects
o Ensure the knowledge generated within the organization is made easily visible, available and useful to seekers
o Monitor the effectiveness, maintenance and use of the IT tools and systems as they apply to KM, and implement improvements
o Address security and access controls/entitlement on the knowledge store
Requirements:
Ø 4 – 7 years of knowledge management experience
Ø Experience with key knowledge management concepts, tools and techniques (e.g. community facilitation, after action reviews) and or comparable experience
Ø Leveraged emerging technologies to create the tangible business impact
Ø Strong content management expertise
Ø Designed modules and workflows on SharePoint platform
Ø Showcased consistent progress in KM adoption and have measured success
Ø Familiarity and experience in IT Services domain
Ø Good to have domain knowledge of Application and SI services, Engineering Services, Products and Platforms, IP services, BPO, IT Consulting
Ø Project management skills
Ø Strong understanding and usage of MS Office Suite (especially PowerPoint, Excel, SharePoint, and/or WordPress)
Ø Confident and effective communicator using various media
Ø A skillful listener with an open style; good at facilitating discussion
Ø Excellent influencing skills
Ø Good networking and sharing of ideas and success
Ø Clear and up-to-date understanding of business situation and processes and good working knowledge of organizational strategy
Ø Ability to think strategically in terms of culture and behavior, business processes and technology and tools
Ø Good appreciation of customer needs at both operational and strategic levels
Interested candidate please share your updated CV at [email protected] or call directly 8434000360 along with the below mentioned details:
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