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The purpose of the role is to liaison and bridging the gapbetween customer and Wipro delivery team to comprehend and analyzecustomer requirements and articulating aptly to delivery teams thereby,ensuring right solutioning to the customer.
Do Customer requirements gathering and engagement Interface and coordinate with client engagement partners tounderstand the RFP / RFI requirements Detail out scope documents, functional & non-functionalrequirements, features etc ensuring all stated and unstated customerneeds are captured Construct workflow charts and diagrams, studying systemcapabilities, writing specification after thorough research and analysisof customer requirements Engage and interact with internal team – project managers, pre-sales team, tech leads, architects to design and formulate accurate andtimely response to RFP / RFIs Understand and communicate the financial and operational impactof any changes Periodic cadence with customers to seek clarifications andfeedback wrt solution proposed for a particular RFP / RFI and accordinglyinstructing delivery team to make changes in the design Empower the customers through demonstration and presentation ofthe proposed solution / prototype Maintain relationships with customers to optimize businessintegration and lead generation Ensure ongoing reviews and feedback from customers to improveand deliver better value (services / products) to the customers Engage with delivery team to ensure right solution isproposed to the customer Periodic cadence with delivery team to : Provide them with customer feedback / inputs on the proposed solution Review the test cases to check 100% coverage of customerrequirements Conduct root cause analysis to understand the proposed solution / demo / prototype before sharing it with the customer Deploy and facilitate new change requests to cater to customer needsand requirements Support QA team with periodic testing to ensure solutions meet theneeds of businesses by giving timely inputs / feedback Conduct Integration Testing and User Acceptance demo’s testingto validate implemented solutions and ensure 100% success rate Use data modelling practices to analyze the findings and design,develop improvements and changes Ensure 100% utilization by studying systems capabilities andunderstanding business specifications Stitch the entire response / solution proposed to the RFP / RFI beforeits presented to the customer Support Project Manager / Delivery Team in delivering thesolution to the customer Define and plan project milestones, phases and different elementsinvolved in the project along with the principal consultant Drive and challenge the presumptions of delivery teams on how willthey successfully execute their plans Ensure Customer Satisfaction through quality deliverable on time Build domain expertise and contribute to knowledgerepository Engage and interact with other BA’s to share expertise andincrease domain knowledge across the vertical Write whitepapers / research papers, point of views and share withthe consulting community at large Identify and create used cases for a different project / account thatcan be brought at Wipro level for business enhancements Conduct market research for content and development to providelatest inputs into the projects thereby ensuring customer delight Stakeholder Interaction Stakeholder Type Stakeholder Identification Purpose of Interaction Internal Pre-sales team For solutioning for an RFP / client requirement Principal Consultants Governance and to discuss and drive business requirements andgrowth Testing team / QA For quality checks and continuous analysis to ensure seamlessdelivery Delivery team For product solutioning and developing systems and processes Client partners / sales team For any lead generation External Consulting Partners Coordinating for consulting solutions and continuous support Customers To provide them with right solution and ensure customersatisfaction & engagement Display Lists the competencies required to perform this role effectively : Functional Competencies / Skill Domain / Industry Knowledge Awareness and knowledge of broadeconomic, demographic, technological and global trends in the ITindustry Expert Leveraging Technology Knowledge of current and upcomingtechnology (automation, tools and systems) to build efficienciesand facilitate the process of providing solutions for problems andopportunities Competent Process Excellence Execute projects with end-outcome andprocess focus, along with understanding of end to end delivery processesand its governance Competent Documentation and research orientation Ability to articulatethe requirements apply & document them and perform market / secondaryresearch on the new upcoming areas of expertise Expert Competency Levels Foundation Knowledgeable about the competency requirements.
Demonstrates (inparts) frequently with minimal support and guidance. Competent Consistently demonstrates the full range of the competency withoutguidance.
Extends the competency to difficult and unknown situations aswell. Expert Applies the competency in all situations and is serves as a guide toothers as well.
Master Coaches others and builds organizational capability in the competencyarea. Serves as a key resource for that competency and is recognisedwithin the entire organization.
Behavioral Competencies Problem solving and decision making Execution excellence and passion for results Passion for results Relationship Building Teamwork Managing complexity Effective communication Deliver No.
Performance Parameter Measure 1. Customer Engagement and Delivery Management PCSAT, utilization % achievement, no. of leads generated from thebusiness interaction, no.
of errors / gaps in documenting customerrequirements, feedback from project manager, process flow diagrams(quality and timeliness), % of deal solutioning completed withintimeline, velocity generated, 2.
Knowledge Management No. of whitepapers / research papers written, no. of user storiescreated, % of proposal documentation completed and uploaded intoknowledge repository, No of reusable components developed forproposal during quarter